Returns Policy

Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation: before item has been dispatched
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please  if you have any problems with your order.